01 About Cevolve Technologies
Cevolve Technologies is a technology consulting and digital transformation company providing services including Microsoft Dynamics 365 CRM, Microsoft Dynamics 365 Finance & Operations, Microsoft Power Platform, business application consulting, implementation, customization, integration, managed services, support, and related technology services.
Cevolve may process personal information in connection with providing these services, operating our website and business, communicating with customers and prospects, and fulfilling legal and contractual obligations.
02 Information we may collect
Depending on how you interact with Cevolve, we may collect the following categories of information.
2.1 Information You Provide Directly
This may include:
- Full name
- Job title and designation
- Company or organization name
- Business email address
- Telephone or mobile number
- Business address
- Country or region
- Information submitted through contact forms
- Information provided when requesting a consultation, quotation, demonstration, or service
- Information contained in communications with us
- Information provided when applying for employment or working with us
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant business purpose.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the website. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate geographic location
- Website pages visited
- Date and time of visits
- Referring website
- Website interaction information
- Technical and diagnostic information
2.3 Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, understand website usage, improve user experience, and support website security and analytics.
Where required by applicable law, we will obtain appropriate consent before placing non-essential cookies or similar technologies on your device.
You may be able to control cookies through your browser settings or other cookie-management mechanisms made available on our website.
03 How we use personal information
Cevolve may use personal information for legitimate business purposes, including:
- Responding to enquiries and requests
- Providing consultations, demonstrations, proposals, and quotations
- Delivering and supporting our services
- Managing customer and supplier relationships
- Communicating about projects, contracts, services, and support
- Managing accounts and business administration
- Processing invoices and payments
- Improving our website, products, services, and customer experience
- Sending relevant business communications and marketing where permitted
- Managing recruitment and employment-related activities
- Preventing fraud, abuse, unauthorized access, and security incidents
- Maintaining the security and integrity of our systems
- Complying with applicable legal, regulatory, tax, and contractual obligations
- Establishing, exercising, or defending legal claims
- Performing other purposes disclosed to you at or before the time your information is collected
We will not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.
04 Legal basis for processing
Depending on the applicable jurisdiction and circumstances, Cevolve may process personal information on one or more of the following grounds:
- Your consent
- Performance of a contract or steps taken at your request before entering into a contract
- Compliance with legal or regulatory obligations
- Legitimate business purposes, where permitted by applicable law
- Protection of our rights, property, systems, customers, employees, or other persons
- Other lawful grounds available under applicable data protection legislation
Where consent is required, you may withdraw your consent subject to applicable legal and contractual limitations.
For individuals whose information is subject to India’s Digital Personal Data Protection framework, Cevolve intends to process personal data in accordance with applicable requirements relating to lawful purposes, notice, consent, and individual rights. The DPDP Act provides for processing based on consent or certain legitimate uses and requires appropriate notice regarding processing purposes and applicable rights.
05 Marketing communications
Where permitted by applicable law, Cevolve may use business contact information to communicate with you about Cevolve services, Microsoft Dynamics 365 solutions, Power Platform solutions, technology services, company updates, events, webinars, or demonstrations, and relevant business information and resources.
You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us at info@cevolvetechnologies.com.
Opting out of marketing communications will not prevent us from sending important service-related, contractual, security, or administrative communications.
06 Sharing of personal information
We may share personal information with appropriate third parties where reasonably necessary to operate our business or provide our services. These parties may include:
- Technology and cloud service providers
- Hosting and infrastructure providers
- Business and professional advisors
- Payment and financial service providers
- Communication and email service providers
- Analytics and website service providers
- Contractors and service providers supporting our operations
- Microsoft and other technology partners where necessary to deliver contracted services
- Government authorities, regulators, courts, or law-enforcement agencies where legally required
- Other parties where you have provided appropriate authorization or where disclosure is otherwise permitted by law
Where appropriate, Cevolve expects service providers handling personal information on our behalf to maintain reasonable confidentiality and security safeguards.
07 Microsoft and third-party technology services
Cevolve provides services involving Microsoft technologies, including Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Azure, Microsoft 365, and related Microsoft services.
Where Cevolve implements or supports Microsoft or other third-party platforms for a customer, personal information may be processed within those platforms according to the customer’s configuration, contractual arrangements, applicable service terms, and the relevant third party’s privacy and security practices.
Cevolve does not control the privacy practices of third-party platforms that are independently operated by their respective providers. Customers should review the applicable third-party privacy documentation and contractual terms for platforms used within their environment.
08 Customer data
In providing consulting, implementation, integration, support, or managed services, Cevolve may be given access to information belonging to or controlled by our customers.
Such information may include business records, customer records, employee information, contact information, transaction information, service records, or other data maintained within customer systems.
Where Cevolve processes such information on behalf of a customer, our processing may be governed by the applicable agreement, statement of work, data-processing terms, confidentiality obligations, and instructions provided by the customer.
Cevolve will not intentionally use customer data for unrelated purposes outside the scope of the applicable engagement, except where required or permitted by law.
09 International data transfers
Cevolve may use service providers, technology platforms, cloud infrastructure, or business operations located in countries other than the country in which you reside. As a result, personal information may be transferred to and processed in other jurisdictions.
Where applicable law requires specific safeguards for international transfers, Cevolve will seek to implement appropriate safeguards or rely on another lawful transfer mechanism.
10 Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and customer relationships, fulfilling contractual obligations, meeting accounting, tax, legal, and regulatory requirements, resolving disputes, enforcing agreements, and protecting our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal practices.
11 Data security
Cevolve takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
Depending on the nature of the information and processing activity, safeguards may include access controls, authentication mechanisms, role-based access, security monitoring, secure communications, data backup and recovery measures, confidentiality obligations, administrative and organizational controls, security awareness, and operational procedures.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we work to protect personal information, we cannot guarantee absolute security.
12 Your privacy rights
Depending on your location and applicable law, you may have rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure where legally applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
- Object to or restrict certain processing
- Opt out of certain marketing communications
- Lodge a privacy-related complaint
- Exercise other rights available under applicable law
Requests may be submitted to: info@cevolvetechnologies.com
We may need to verify your identity before processing certain requests. Some rights may be subject to legal exceptions or limitations.
13 Children’s privacy
Our website and business services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to Cevolve without appropriate authorization, please contact us at info@cevolvetechnologies.com. We will take appropriate steps based on the circumstances and applicable law.
14 Third-party websites and services
Our website may contain links to websites, applications, social media platforms, or services operated by third parties.
Cevolve is not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of third-party websites before providing personal information.
15 Data breaches and security incidents
If Cevolve becomes aware of a personal-data security incident affecting information under our responsibility, we will assess the incident and take appropriate action in accordance with applicable law and our contractual obligations.
Where notification is legally required, we will make the required notifications to appropriate authorities and/or affected individuals within the applicable timeframe.
Where Cevolve is processing customer data on behalf of a customer, notification and response procedures may also be governed by the applicable customer agreement.
16 Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, services, technology, applicable laws and regulations, data processing practices, or security practices.
When we make material changes, we may update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice.
We encourage you to review this Privacy Policy periodically.
17 Contact us
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have a privacy-related concern, please contact us.
Cevolve Technologies
You can also reach us through the contact form on our Contact page.
18 Governing law
This Privacy Policy shall be interpreted in accordance with applicable data protection and privacy laws.
Where applicable, the laws governing Cevolve’s relevant business entity, contractual relationship, and the jurisdiction in which the relevant processing takes place may apply.
Nothing in this Privacy Policy is intended to limit any mandatory privacy or data-protection rights available to individuals under applicable law.